Frequently Asked Questions

Why are some of your products so much cheaper than elsewhere?

We are a workshop, we don’t have big overheads of stores and we will not pay thousands if not hundreds of thousands for advertising like other online stores do. We aim to get our promotion and client base through word of mouth keeping our costs minimal to provide you the customer with a high quality bit of jewellery at trade prices.

 

Are all the diamonds certified?

As standard all our centre stones are certified we only use IGI and GIA on our standard range, when building a ring you are able to choose from GIA,IGI,EGL Usa, EGL Israel and HRD.

 

What’s the average delivery time?

We aim to deliver all products within 30 days but on average there’s 7-14 days on standard stock. 21 days on configuration products. Once an order is received you will get sent an email within 24 hours (If placed on a weekend an email will be sent out Monday) to give an expected delivery time.

 

What is the quality of diamond in the standard range?

The standard on most websites is G/H in colour, and clarity SI1/2. However this will be the normal with us, but if for some stroke of luck we are able to get a higher cut or colour for the same price as the normal we will use that diamond instead. The valuation you will receive will be adjusted in accordance with the diamond and the invoice.

 

Price Matching I’ve seen a ring/diamond cheaper elsewhere?

We will match prices on same certificate diamond’s to get this you would need to provide the diamond certificate and information where the diamond is cheaper elsewhere.

If you find the same ring and specification on a competitor’s website please contact us with information on where and we will do our best to match the price if not beat it.

 

Claiming Value Added Tax back?

If you are purchasing from a VAT exempt country or an international traveller living outside the EU, please contact us for details on how you can reclaim your VAT.

 

Returns

Our return policy is under our term’s and conditions under point 3-3.7.

Terms And Conditions